Terms & Conditions

PAYMENT

Payments can be made by via the online payment system.

CANCELLATIONS

You are required to pay for sessions that are missed or cancelled with less than 48hrs notice. A 100% cancellation charge applies if appointments are cancelled with less than 48hrs notice. Non-attendance of an appointment will also be charged in full.

If you do need to cancel an appointment, please email at the earliest convenience so your appointment can be rescheduled. You can do this by emailing: info@elliealexandernutrition.com

If a cancellation occurs that is instigated by Ellie Alexander Nutrition, and less than 24hrs notice is provided, an additional follow-up appointment will be added to your package at no extra charge.

It is your responsibility to have a working internet connection for all online consultations. Full consultation charges will apply for scheduled sessions that are unable to connect.

PACKAGES

Booking a package with Ellie Alexander Nutrition is a commitment to working within the timeframe specified in the package name. If, for any reason, there is a need to extend your package beyond the defined timeframe, please get in touch with Ellie Alexander Nutrition at the earliest possible opportunity. I understand that life doesn't always allow for rigid scheduling, but any exemptions beyond the defined timeframe are at the discretion of Ellie Alexander Nutrition.

SUBSCRIPTION PACKAGES

My Monthly Maintenance Package is available for existing clients who have completed a health package with me.

Payments will automatically reoccur once a month and can be cancelled at any time.

Please provide 7 days notice of cancelling your Monthly Maintenance Package to ensure payment isn't taken.

Cancelled appointments can be rescheduled within the same month.

Appointments that aren't used will be lost (if you don't use it, you lose it!) and cannot be merged with other other ongoing appointments.

CONFIDENTIALITY

The confidentiality of my clients is treated seriously, however, there are some limits and exceptions to confidentiality.

If I have serious concerns about your safety or the safety of another person, the confidentiality policy may be adjusted.

You will be asked to provide your GP’s contact details in the intake questionnaire, as someone we may contact. Ellie Alexander Nutrition keeps a record of your name, contact details and dates and times of appointments. Any reports produced by Ellie Alexander Nutrition to evaluate the service contain anonymised data and will not contain any identifying information of clients. Please refer to my Privacy Policy for more details.

COMPLAINTS & CONCERNS

If have any concerns or problems with the service provided, which you have not been able to resolve with your Nutritional Therapist, you may raise this by emailing info@elliealexandernutrition.com who will support you in finding a resolution.

SCOPE OF PRACTICE

Ellie Alexander Nutrition practices in accordance with the British Association of Applied Nutrition & Nutritional Therapy’s ethical framework.

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows us to work with individuals to address nutritional balance and help support the body towards maintaining health.

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach.

I will never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to a medical professional. I will also frequently work alongside a medical professional and communicate with other healthcare professionals involved in a client’s care to explain any nutritional therapy programme that has been provided.

I REQUEST THAT MY CLIENTS NOTE THE FOLLOWING

  • The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar Nutritional therapy programme.

  • Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

  • Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.

  • Nutritional advice is not a substitute for professional medical advice and/or treatment.

  • Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services.

  • Standards of professional practice in nutritional therapy are governed by the CNHC Code of Conduct.

  • This document only covers the practice of nutritional therapy within this consultation, and your Nutritional Therapist will make it clear if he or she intends to step outside this boundary by referring you to other specialist consultants.

THE CLIENT UNDERSTANDS AND AGREES TO THE FOLLOWING

  • I am responsible for contacting my GP about any health concerns.

  • I give permission for you to contact my GP regarding any agreed aspects of my case.

  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my Nutritional Therapist. This is necessary because of any possible reaction between medications and the nutritional programme.

  • It is important that I tell my Nutritional Therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my Nutritional Therapist promptly for clarification.

  • I must contact my Nutritional Therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

  • Recording consultations using any form of electronic media is not permitted without the written consent of both me and my Nutritional Therapist.